Frequently Asked Questions
What are your hours?
Our office is open to answer and return your calls from 9:00 AM to 5:00 PM Monday through Friday. Our office is closed on weekends and holidays. Our pet sitting hours are 7:00 AM to 10:00 PM seven days a week, 365 days a year. When you call us during office hours, you may reach our voicemail whenever we're out taking care of pets. We return all calls the same day we receive them or within one business day.
What if I have an emergency when your office is closed?
When we set up service, we will provide you with an after-hours emergency phone number so that you can reach us in an emergency if circumstances such as a delayed flight or snowy roads keep you from getting home in time. You'll always be able to reach us to schedule additional visits for your pets.
Can I bring my pet to your home or office?
We provide services in your home only, where your pet is most comfortable.
How many visits per day do you provide?As many as you need! However, we do require a minimum of ONE visit per day for cats and small caged animals, and THREE visits per day for dogs.
How long are the visits?
Most visits are about 30 minutes unless scheduled otherwise. We might stay a little less time for a shy cat who is waiting for us to leave, before coming out to eat. If something happens that requires extra attention, we may be there a bit longer than usual.
How much notice do you need?
As much notice as possible. We recommend that you call two weeks before your trip to help ensure availability, but we will care for your pets with less notice if we have room on our schedule. Because we're making visits to pets at certain intervals throughout the day, we can't "overbook" ourselves by accepting additional reservations once the schedule is full. During holiday times, we highly recommend that you make your reservation at least one month in advance, as we book to capacity over major holidays.
How do I set up services?
When you call us, we'll answer any questions you may have, as well as get some general information about your pet's needs. We will schedule a free consultation to come meet you and your pets about two weeks before your trip. This meeting is free of charge if you are booking and paying for service. If you are NOT booking service at the time of this meeting, we charge a $35 non-refundable minimum booking fee which can then be applied to your first booking if you choose to use our service at a later date.
What happens at the consultation meeting?
The meeting gives us a chance to get to know each other as well as your pets. We'll get all of the instructions for your pet's care, including your pet's exercise and feeding routines, special habits and favorite toys, as well as any other information you feel will be helpful. We'll fill out some forms - including a Service Contract and a Veterinarian Release giving us permission to seek treatment should the need arise - get emergency contact information, and obtain your key and payment. After this meeting is completed, we will be prepared to care for your pets during all of your future travel, with no further meetings necessary.
What if I'm not traveling, but I need dog walking or another service?
We'll still come over for the free consultation meeting shortly before you'll need us to begin providing service. If you need dog walking or puppy potty break services, we're generally able to meet with you and begin services within two business days of request.
How will I know how my pet did while I was gone?
We leave detailed notes at every visit. We document things such as food, water, walks, potty breaks, and other details, as well as what fun, silly, or cute behaviors your pet had at each visit.